UnitedTeam

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Choose the tariff plan that will meet your needs.

Warm-up
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We conduct a remote weak point analysis in the system of customer service:

  • Quality and staff-customer  interaction algorithm
  • Response speed to the customer requests
  • Control of performance standards
  • Quality of the information received from the company
  • Analysis of customer satisfaction level (NPS)

 

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Sprint
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We check the way your sales system works:

  • The quality of sales managers’ work with the base
  • The quality and the sequence of actions in active sales
  • The quality and the number of visits
  • The quality and the number of sales quotes

 

We analyse your business  with relation to two or three of your major competitors:

  • Comparison of the company’s service quality and sales system with those of your major competitors
  • Comparative analysis of your competitors’ attractiveness to the actual customers
  • Competitor analysis of key parameters

 

According to the obtained results we provide the following training programmes:

  • Sales &  negotiation skills training
  • Programmes for service personnel
  • Training seminars for middle managers

 

You will get a detailed report with evaluation of your company’s systems and our recommendations

Semi-marathon
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On the basis of your company’s performance evaluation results we’ll help you create an action plan and a modification programme:

According to the analysis results we provide the following training programmes:

  • Sales &  negotiation skills training
  • Programmes for service personnel
  • Training seminars for middle managers
  • Consultations for managers
Marathon
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There are three stages for us  to follow during the marathon:

The first stage:

  • Sales audit
  • Development of a change programme
  • Support for changes

 

The second stage:

  • Customer service audit
  • Change programme
  • Support for changes

 

The third stage:

  • Full organisational audit
  • Change programme
  • Support for changes