Choose the tariff plan that will meet your needs.

We conduct a remote weak point analysis in the system of customer service:

• Quality and staff-customer  interaction algorithm
• Response speed to the customer requests
• Control of performance standards
• Quality of the information received from the company
• Analysis of customer satisfaction level (NPS)

We check the way your sales system works:

• The quality of sales managers’ work with the base
• The quality and the sequence of actions in active sales
• The quality and the number of visits
• The quality and the number of sales quotes

We analyse your business  with relation to two or three of your major competitors:

• Comparison of the company’s service quality and sales system with those of your major competitors
• Comparative analysis of your competitors’ attractiveness to the actual customers
• Competitor analysis of key parameters

According to the obtained results we provide the following training programmes:

• Sales &  negotiation skills training
• Programmes for service personnel
• Training seminars for middle managers

You will get a detailed report with evaluation of your company’s systems and our recommendations

On the basis of your company’s performance evaluation results we’ll help you create an action plan and a modification programme:

According to the analysis results we provide the following training programmes:

• Sales &  negotiation skills training
• Programmes for service personnel
• Training seminars for middle managers
• Consultations for managers

There are three stages for us  to follow during the marathon:

The first stage:

• Sales audit
• Development of a change programme
• Support for changes

The second stage:

• Customer service audit
• Change programme
• Support for changes

The third stage:

• Full organisational audit
• Change programme
• Support for changes